Client Refund Policy

Effective Date: June 18th 2025 (last updated 06/21/2025)

 

At Apex Pure Pressure Washing, we are committed to your satisfaction and want to ensure you feel confident in our services. If you have any concerns or issues with the work performed, please follow these steps to help us resolve the matter promptly and fairly:

 

1. Contact Us Promptly

As soon as you notice any problem with the service, please reach out to us immediately. You can call or email us with a detailed description of the issue. Early communication helps us address your concerns quickly.

 

2. Provide Supporting Information

To assist us in understanding and resolving your concern, please provide any relevant details such as photos, dates, and a description of the problem. This information allows us to assess the situation accurately.

 

3. Inspection and Resolution

Upon receiving your complaint, we will schedule a follow-up inspection or service visit at no additional cost to you. Our goal is to correct any issues to your satisfaction.

 

4. Refund Eligibility

If, after our efforts, the issue remains unresolved and is directly related to the quality of our service, you may be eligible for a refund. Refunds are considered on a case-by-case basis and will be processed promptly once eligibility is confirmed.

 

5. Refund Process

Approved refunds will be issued using the original payment method within 14 business days. Please allow this time for processing.

 

6. Exceptions

Refunds will not be issued for issues caused by factors outside our control, such as weather conditions, client-provided materials, or changes requested after service completion.

For questions, cancellations or refunds please contact us at:

Apex Pure Pressure Washing & Restoration

Email: info@apexpurepressurewashing.com

Phone: +1 (949) 431-6538